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ASSESSMENT OF DAMAGE SERVICES

-WHAT TO DO IN THE EVENT OF DAMAGE?

Automobile accident, water damage in your house or loss of any goods while in transportation? Do you know how to file a claim? Do you know how to receive compansation under your insurance plan or to have your possessions replaced. Take a few minutes to answer any questions you may have to make sure you are able to react in case of an incident.

The most important things you have to know when the damages is caused:

  • you should know your rights and obligations, described in the Common terms of the insurance policy
  • immediately notify your insurance company
  • know what you have to do to help contain the damages

-IF YOU HAVE CASCO INSURANCE ON YOUR VEHICLES?

In case of a theft, burglary or a fire caused to your automobile or if you have recovered your automobile after stolen and damages are detected, such as fire , you can call us at (+359) 02 937 7971, no later than 12 hours after the incident was detected. Our employee on duty will ask you a few questions. If you answer the questions to the best of your knowlage our Company would be able to react better to your situation.

You or your representative has to come in to one of our Insurance Company offices, or our office, no later than 12 hours after the incident was reported. You need to bring in your insurance policy, vehicle registration document, vehicle`s key, any other security devices, or any other proof of insurance on your automobile (if any) , invoice, grey card.

If damages occure while the automobile has been parked caused by melicious actions of a third party or natural disasters, you or your representative has to go in to one of the Insurance Company offices, inform the insurer in writen form and fill out an Application of assessment of damages, no later than 3 days after the incident was reported.

You shouldn`t care out any repairs of the damaged vehicle if there is no preliminarily agreement, before the inspection of an autorized Insurance Company represantative.

-IF YOU HAVE A CIVIL LIABILITY ON YOUR AUTOMOBILE?

If a serious accident occurs and causes property or non-property damages to a third party inform us in writen form, no later than 7 days after the accident was detected. If you are injured, you can inform us as well, i n the fixed time. You have to proof that the accident happen with a police report or other document issued from the Ministry if the Internal affairs or by the the judiciary. The document has to describe in detail the circumstances and the reasons for the accident. In case that a lawsuite was claimed against you, please inform us no latwr then 7 days before the first meeting. The notification sent to us has to conatin information for the exact date, year and a lawsuite number, which court and what is the claimed amount. You have to have the insurer present at the trial.

-IF YOUR GOODS HAVE BEEN INSURED AGAINST FINANCIAL LOSSES?

If an incident occurs please inform us no later than 48hours after the icident was detected. Contact our commissar on duty for that region, so that they can specify what the damages are and what the reason for the accident is.

-IF YOU HAVE INSURED YOUR PROPERTY THROUGH OUR COMPANY?

If an incident occurs such as fire , explosion, melicious actions of a third party, theft, or robbery inform us in writen form no later than 24 h or in the first work day, after the accident was detected. If other damages occur you can contact us within 3 days afetr the accident was detected. Do not carry out repairs before the insurer had finished the inspection.

-IF YOU HAVE PERSONAL ACCIDENT INSURANCE?

In case of an accident or sickness, which would influance your ability to work permanently or temporarily please inform our insurer in the closest to your office as soon as possible.

-IF YOU HAVE A MEDICAL INSURANCE WHILE TRAVELING?

If you need medical care abroad or you have to be hospitalized if you can contact our partners abroad or us so that we can get in touch with them. No later than 7 days after you come back in Bulgaria you need to give to your personal doctor GP the insurance policy so that he can fill the medical report.

-IF YOU HAVE CROP AND LIVESTOCK-BREEDING INSURANCE?

If your livestocks were injured - please inform us no later than 3 days afetr the incident occurs.
If your crops were destroyed - please inform us no later than 7 days afetr the incident occurs.

ONCE YOUR CLAIM HAS BEEN FILED, AND ALL PROPER DOCUMENTS HAVE BEEN RECEIVED BY US, YOUR PAPER WORK WILL BE PROCESSED AND YOU WILL RECEIVE YOUR COMPANSATION WITH IN ca. 15 DAYS.

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